I tried to update a week ago, couldn't figure out on the web what the different prices and options were, sent an email and was told in email back from sales that no offers available for existing BB and phone customers!
My sister got me online again on my account and went through and found an offer for Mix TV for an upgrade price of just £3 extra a month for 12 months. contract received today though says the full £56 a month. Tried Live Chat and even though I went through TV and upgrade - I ended up speaking to a person in Billing who said they couldn't help with anything at all
They couldn't see my order or my contract blah so I am like what am I supposed to do. why am I chasing Virgin all the time - do they want my business or not???