Hi all. First post, apologies if it's in the wrong place!
Long story short, I decided to ditch my TV service a few weeks back to move to Sky. Host of reasons for this, but ultimately cost.
Offers made by VM retentions were not enough to get me to stay, so after 20ish years as a customer, I was off.
I then got a call from what I assume is the Outbound Team, and I was offered a deal on the VIP package that I accepted. I was delighted with the offer made. Unfortunately I got cut off before the chap put everything through the system, and I am still waiting for them to call me back. This was well over a week ago now. is this normal?
I have called retentions 3 times since, and they have said notes are on the system regarding the deal but that it was not confirmed due to dropped call. They cannot process the offer however as their system will not allow it to go through. Any ideas what I should do?
I still have 2 weeks or so before my TV is switched off, but I am keen to get this new deal sorted as soon as possible.
Thanks for any help or advice offered.