palmyra08 wrote:
I am seriously considering in that worst case taking VM to court as I am running my own business and if my broadband cuts out due to their absolutely insane botch job, then I legally, too lose my sense of humour (any that is left after this...).
I should read VM's terms & conditions of service if I were you. Virgin Media is a residential service & should not be used for business use. There is no SLA for resolution of faults, & you cannot get more than a refund of rental if you make losses.
Section Q 2 b. Virgin Media will not be responsible for any business loss (including loss of profits, business, revenue, contracts or anticipated savings, wasted expenses or any other purely financial losses) even if such loss was reasonably foreseeable or we and/or Virgin Media Payments had been advised of the possibility of you incurring such loss.
Virgin has a business arm that provides these guarantees if you need them: