culoid wrote:I have 2 'old' boxes to recycle, how do I get them collected for recycling
Recycling of old kit VM no longer want returned is dealt with the customer that has the unwanted kit, this page links to the recycle help, link: https://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=3097&CURRENT_CMD=SEARCH&CONFIGURATION=1001&PARTITION_ID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=Cable
If it is kit VM want back, VM should have sent out a prepaid returns back / collect plus label for you to use to return it. So if it was mentioned that VM want the kit back, either call in and ask them to send out a prepaid returns kit or wait and see if a Forum Team member here can help with getting that arranged.