Huw_B wrote:Hi there Frank_gm,
I do apologise if it wasn't clear, adecooper was asking about different tiers of service, if you do enter a new 12 month agreement (which would be advised when discussing the change of package), then that would be on the TV service, and not the tier of service the customer is on.
For example - You can change from M pack to one of the other packs, and then down, however if at any point you agree to a new contract, you are only agreeing to continue being a TV customer for the allotted time, you can move within the tiers of service, however when you change your Tier, you can not downgrade back to the lower tier for a minimum of 30 days.
Hope this clears things up.
Huw
Given the number of customers who post they have ended up on a new contract without being advised, I will take the above with a pinch of salt.
Just as I am hanging on to my V+, recently exchanged for a Tivo. While VM might provide a statement one day, that does not mean that definition will hold the next week.
